FAQ
- What's the status of my order?
You will receive an email from us when your order is placed and another when it has shipped. If you have an accout with us, you can simply log in to check the status of your order. If you have other questions, please feel free to contact us at info@newedition.xyz.
- I just placed an order, when will it ship?
We process all orders as soon as we can, allow 1-2 business days for your order to be completed and packed, average shipping times are
from 2-5 days depending on the countr- What are our shipping rates?
Our shipping rates are atomically calculated by the website. We use USPS, UPS & DHL carriers to find you the best prices.
We ship from our warehouse in California.
- Where is my order?
Tracking numbers will be updated 1-2 days after your order has
been shipped. If you don't have a tracking number after 7 business days please email us at info@newedition.xyz.- How do I frame it?
Majority of our artwork is based on the standard sizes (18x24 inches) so the fames can be bought online or any local craft stores.
- I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please
send us an email to info@newedition.xyz and we will be happy to assist you in any way we can.
We do receive a large number of
emails, If you wish to get a prompt response please attach your order
number and address the problem clearly, thanks.- How do I glue puzzle?
Instructions can be ffound here.
- What's our return policy?
If you are not stasified with our jigsaw puzzles or its quality, please feel free to conatct us at info@newedition.xyz and we will be more than happy to refund you.
